Shipping Policy
Last Updated: July 16, 2026
At Vita Spiruline®, we are committed to providing a reliable and efficient delivery experience. This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase products through our website.
By placing an order on https://vita-spiruline.com, you acknowledge that you have read and accepted the terms of this Shipping Policy.
1. Order Processing
Orders are processed after successful payment authorization and order confirmation.
Orders are typically prepared and dispatched within 1–2 business days, excluding weekends and public holidays. Processing times may be extended during periods of high order volume, promotional campaigns, or unforeseen operational circumstances.
Should a significant processing delay occur, we will make reasonable efforts to notify you using the contact information provided during checkout.
2. Shipping Coverage
We currently offer shipping throughout Morocco.
International shipping is not available at this time. Should international delivery become available in the future, eligible destinations and applicable shipping conditions will be published on our website.
3. Estimated Delivery Times
Once an order has been dispatched, estimated delivery times are as follows:
- Major cities within Morocco: 1–3 business days
- Other regions: 3–7 business days
Delivery estimates are provided for informational purposes only and are not guaranteed. Actual delivery times may vary depending on the destination, courier operations, weather conditions, public holidays, or other circumstances beyond our reasonable control.
4. Shipping Fees
Shipping charges are calculated based on the delivery destination and the applicable shipping method selected during checkout.
The total shipping cost will be clearly displayed before your order is finalized.
From time to time, Vita Spiruline® may offer promotional shipping rates or free shipping campaigns. Any such offers will be subject to their respective terms and conditions.
5. Shipment Confirmation and Order Tracking
Once your order has been shipped, you may receive a shipment confirmation by email or SMS containing tracking information, where available.
Please note that tracking updates depend on the shipping carrier and may require additional time before becoming visible.
6. Customer Responsibilities
Customers are responsible for providing complete and accurate shipping information, including:
- Full recipient name
- Delivery address
- Telephone number
- Email address
Vita Spiruline® shall not be responsible for delays, failed deliveries, or additional shipping costs resulting from inaccurate or incomplete information supplied by the customer.
7. Failed Delivery Attempts
If delivery cannot be completed due to the recipient’s absence, an incorrect address, refusal to accept the shipment, or failure to respond to the courier, the package may be returned to us.
Where re-delivery is requested, additional shipping charges may apply.
8. Damaged, Missing, or Lost Shipments
If your order is received damaged, incomplete, or appears to have been lost during transit, please contact our customer support team as soon as reasonably possible.
To assist us in resolving the issue efficiently, please provide:
- Your order number
- A description of the issue
- Photographs of the shipping package and damaged products (where applicable)
Each case will be reviewed individually, and we will work with the shipping carrier to determine the appropriate resolution.
9. Delivery Delays
Although Vita Spiruline® makes every reasonable effort to ensure timely delivery, we shall not be held liable for delays resulting from events beyond our reasonable control, including but not limited to:
- Extreme weather conditions
- Public holidays
- Transportation disruptions
- Government restrictions
- Customs procedures (for future international shipments)
- Force majeure events
- Operational interruptions affecting shipping carriers
Such delays do not constitute grounds for cancellation or compensation unless otherwise required by applicable law.
10. Risk of Loss and Transfer of Responsibility
Ownership of, and responsibility for, the products passes to the customer upon successful delivery to the shipping address provided during checkout.
Customers are encouraged to inspect their order upon receipt and report any issues without undue delay.
11. Changes to This Shipping Policy
Vita Spiruline® reserves the right to modify or update this Shipping Policy at any time without prior notice.
Any revisions become effective immediately upon publication on this page. Customers are encouraged to review this policy periodically.
12. Contact Us
If you have any questions regarding this Shipping Policy or the status of your order, please contact us:
Email: info@vita-spiruline.com
Phone: +212 7 62 84 30 17